PythonX - the structural steel plasma cutting technology leader

 

Training, Service, Support

PythonX startup and operator training is conducted by Burlington Automation factory technicians who build and test the equipment. Training is conducted at your site, on your system, and takes only a couple of days since PythonX is so automated and simple to learn.

 

For years we've been servicing and supporting the 'mission critical' equipment we build for our customers all around the world. This same experience and commitment backs every PythonX.

 
  •   PythonX Training Is Hands-On
  •   On Your Machine At Your Facility
  •   With Factory Tech Support
  •   And Quick Parts Delivery
  •   For Highest Machine Uptime

Current PythonX customers can reach Burlington Automation's support hotline at:

 

        (519) 571-4445

 

If the matter is less urgent, please e-mail the support team at:

 

     support@pythonx.com

Responsive, Worldwide Support for PythonX Users

PythonX is so reliable that service calls are infrequent, but Burlington Automation offers innovative, responsive service if issues should ever arise:

  • PythonX PC-based control allows us to troubleshoot issues remotely and solve them 'over the phone.'
  • Remote Access lets us see the machine diagnostics, conduct 'live chat' with your operators – even control the machine!
  • '24/7' access to our Product Support Hotline plus same-day shipment of parts.
  • Experienced service techs dispatched immediately when 'hands-on' solutions are needed.

Because the PythonX system is highly standardized – both hardware and software – virtually any problem a user might experience we have seen and solved before. This level of standardization, and the fact that we always have multiple machines being built, means there is a ready supply of replacement parts ready for immediate shipment. These factors come together to make PythonX perhaps the most reliable and well-supported machine you'll find in the modern fabrication shop.


from beams to clips on one machine