Responsive, Worldwide Support for PythonX Users
PythonX is so reliable that service calls are infrequent, but Burlington Automation offers innovative, responsive service if issues should ever arise:
- PythonX PC-based control allows us to troubleshoot issues remotely and solve them 'over the phone.'
- Remote Access lets us see the machine diagnostics, conduct 'live chat' with your operators – even control the machine!
- '24/7' access to our Product Support Hotline plus same-day shipment of parts.
- Experienced service techs dispatched immediately when 'hands-on' solutions are needed.
Because the PythonX system is highly standardized – both hardware and software – virtually any problem a user might experience we have seen and solved before. This level of standardization, and the fact that we always have multiple machines being built, means there is a ready supply of replacement parts ready for immediate shipment. These factors come together to make PythonX perhaps the most reliable and well-supported machine you'll find in the modern fabrication shop.